At StepForge Shoes, customer satisfaction is our top priority. We want you to feel confident with every purchase. This Return and Refund Policy explains the conditions under which you can return or exchange your shoes and request a refund.
Returns
We accept returns within 7 days of delivery. To qualify, the shoes must be unused, unworn, undamaged, and in their original packaging with all tags attached. Items that show signs of wear, damage, or alteration will not be eligible for return.
Exchanges
If you received the wrong size, color, or a defective product, you may request an exchange within the 7-day return period. Exchanges are subject to product availability. If the item requested is unavailable, you may opt for a refund or store credit.
Refunds
Refunds are issued once the returned product has been inspected and approved by our team. The refund will be processed through your original payment method. For cash on delivery orders, refunds will be provided via bank transfer. Please allow 7–10 business days for processing. Shipping costs are non-refundable.
Non-Returnable Items
Sale items, clearance products, and gift cards are not eligible for return, exchange, or refund unless they are defective or damaged upon delivery.
Return Process
To initiate a return or exchange, please contact our support team at info@stepforgeshoes.store with your order number and details of the product. Our team will provide instructions for returning your item. You will be responsible for return shipping costs unless the item was defective or incorrectly shipped.
Contact Us
For any questions or assistance regarding returns and refunds, please contact us at:
Email: info@stepforgeshoes.store
Address: Office 26, 3rd Floor, Silver City Plaza, G 11 Markaz, Sector G 11, Islamabad, Pakistan